{"id":25,"date":"2026-08-09T01:49:08","date_gmt":"2026-08-08T19:49:08","guid":{"rendered":"https:\/\/ace365.beer\/payments\/"},"modified":"2026-08-09T04:28:33","modified_gmt":"2026-08-08T22:28:33","slug":"payments","status":"publish","type":"page","link":"https:\/\/ace365.beer\/en\/payments\/","title":{"rendered":"Payment"},"content":{"rendered":"
\n

Wallet and status guide<\/p>\n

ace365 payment: wallet, deposit and withdrawal status<\/h1>\n

Wallet, deposit, withdrawal and payment method are not the same thing. Read the request type, method label and current status separately on the screen, then choose account, mobile or payment support according to the visible state.<\/p>\n

Payment support<\/a>Account state<\/a><\/p>\n<\/header>\n

\n

Wallet, Deposit and Withdrawal<\/h2>\n

Wallet<\/strong> Understanding the balance, request and transaction state inside the account. Deposit<\/strong> Request to send value from a specific source to the wallet. Withdrawal<\/strong> Request to send value from the wallet to a specified destination. The method label indicates which payment rail or asset name is on the screen; the status indicates what stage the request is currently in.<\/p>\n

The same method may show different rules or states in deposit and withdrawal. Therefore, just seeing the name \u201cbKash\u201d or \u201cUSDT\u201d does not indicate the type of problem; the request direction and status must also be read.<\/p>\n<\/section>\n

\n
\n
\"ace365
Steps to choose the next action based on the status seen in deposit and withdrawal requests.<\/figcaption><\/figure>\n
\n

What the payment label indicates<\/h2>\n

Some public pages related to ace365 have shown bKash, Nagad, Rocket and USDT as payment labels. These are terms to identify method\/asset; they do not guarantee that they are active in the current account, that a specific amount will be taken, or that the same flow will be followed.<\/p>\n

When you see a label on the screen, read three things together: whether it is a deposit or withdrawal, what currency\/asset it is, and what status is shown before\/after creating the request. \u09f3 or BDT local currency label; USDT digital asset label\u2014do not assume the formatting of the two is the same.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

\n

Meaning of payment status<\/h2>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nGeneral meaning<\/th>\nWhat to see now<\/th>\nNext steps<\/th>\n<\/tr>\n<\/thead>\n
Draft\/Started<\/td>\nRequest creation has started, not the final state<\/td>\nmethod, destination and form message<\/td>\nFix any incomplete fields on the current screen<\/td>\n<\/tr>\n
Pending<\/td>\nRequest has been received, outcome pending<\/td>\nrequest reference and current status<\/td>\nMonitor the state without creating a new duplicate request<\/td>\n<\/tr>\n
Processing<\/td>\nStep in the middle of the request workflow<\/td>\nWhether the status has changed and visible message<\/td>\nUse the detail page of the same request<\/td>\n<\/tr>\n
Complete\/Successful<\/td>\nShowing workflow completion state<\/td>\nMatch the wallet\/transaction view<\/td>\nMatch visible records according to request type<\/td>\n<\/tr>\n
Failed\/Rejected<\/td>\nRequest has not been completed<\/td>\nreason\/message and which field\/method is involved<\/td>\nTake Payment Help branch according to the message<\/td>\n<\/tr>\n
Cancelled<\/td>\nRequest is no longer in active workflow<\/td>\nWho\/from which state was cancelled<\/td>\nRead the current wallet state before the new action<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n
\n

Next steps according to status<\/h2>\n
    \n
  1. Identify the request:<\/strong> See whether it is deposit or withdrawal, method and reference together.<\/li>\n
  2. Read the Status:<\/strong> Understand the label as workflow state without assuming a time promise.<\/li>\n
  3. Visible message match:<\/strong> field error, verification, processing or outcome\u2014what level?<\/li>\n
  4. Wallet view see:<\/strong> check if request record and balance\/transaction state are showing the same context.<\/li>\n
  5. Select the correct branch:<\/strong> account identity, mobile loading or payment status\u2014choose one primary cause.<\/li>\n<\/ol>\n

    If a new request is created as soon as Pending feels long or status does not change, two records may be created. Fix the issue category holding the same request detail on the Current page.<\/p>\n<\/section>\n

    \n

    Account, Mobile or Payment issue<\/h2>\n
    \n\n\n\n\n\n\n\n\n
    What is visible<\/th>\nIssue branch<\/th>\nWhere will you go<\/th>\n<\/tr>\n<\/thead>\n
    Login\/identity mismatch<\/td>\nAccount<\/td>\nLogin and Recovery<\/a><\/td>\n<\/tr>\n
    Page blank, list partial, button unresponsive<\/td>\nMobile\/connection<\/td>\nMobile Web<\/a><\/td>\n<\/tr>\n
    Request status, method or wallet record question<\/td>\nPayment<\/td>\nStatus guide for this page<\/td>\n<\/tr>\n
    Symptoms of two branches together<\/td>\nHelp decision<\/td>\nChoose the type of payment issue<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n
    \n

    Payment FAQ<\/h2>\n
    \nIs Wallet and deposit the same?<\/summary>\n
    \n

    No. Wallet account's balance\/record context; deposit is a request towards the wallet.<\/p>\n<\/div>\n<\/details>\n

    \nDoes Pending mean failure?<\/summary>\n
    \n

    No. Pending is generally a state with outcome remaining; see visible message and the same request record.<\/p>\n<\/div>\n<\/details>\n

    \nWhat to match when showing Complete?<\/summary>\n
    \n

    Match the visible state of wallet or transaction record according to request type.<\/p>\n<\/div>\n<\/details>\n

    \nCan bKash\/Nagad\/Rocket\/USDT names be used now?<\/summary>\n
    \n

    The names are labels seen on the public related page; to understand current availability, read the method state of the current screen.<\/p>\n<\/div>\n<\/details>\n

    \nPayment issue if the page does not load?<\/summary>\n
    \n

    Certainly not. If other content does not come either Connection Branch<\/a> Check first.<\/p>\n<\/div>\n<\/details>\n

    \nIf you understand the status but do not decide?<\/summary>\n
    \n

    Payment Help<\/a> Select account, mobile or payment branch according to the symptoms.<\/p>\n<\/div>\n<\/details>\n<\/section>","protected":false},"excerpt":{"rendered":"

    Wallet \u0993 status \u09a8\u09bf\u09b0\u09cd\u09a6\u09c7\u09b6\u09bf\u0995\u09be ace365 \u09aa\u09c7\u09ae\u09c7\u09a8\u09cd\u099f: \u0993\u09af\u09bc\u09be\u09b2\u09c7\u099f, \u09a1\u09bf\u09aa\u09cb\u099c\u09bf\u099f \u0993 \u0989\u0987\u09a5\u09a1\u09cd\u09b0 \u09b8\u09cd\u099f\u09cd\u09af\u09be\u099f\u09be\u09b8 Wallet, deposit, withdrawal \u098f\u09ac\u0982 payment method \u098f\u0995\u0987 \u099c\u09bf\u09a8\u09bf\u09b8 \u09a8\u09af\u09bc\u0964 Screen\u2013\u098f request type, method label \u0993 current status \u0986\u09b2\u09be\u09a6\u09be \u0995\u09b0\u09c7 \u09aa\u09a1\u09bc\u09c1\u09a8, \u09a4\u09be\u09b0\u09aa\u09b0 visible state \u0985\u09a8\u09c1\u09af\u09be\u09af\u09bc\u09c0 account, mobile \u09ac\u09be payment \u09b8\u09b9\u09be\u09af\u09bc\u09a4\u09be \u09ac\u09c7\u099b\u09c7 \u09a8\u09bf\u09a8\u0964 \u09aa\u09c7\u09ae\u09c7\u09a8\u09cd\u099f \u09b8\u09b9\u09be\u09af\u09bc\u09a4\u09be\u0985\u09cd\u09af\u09be\u0995\u09be\u0989\u09a8\u09cd\u099f state Wallet, Deposit \u0993 Withdrawal Wallet account\u2013\u098f\u09b0 \u09ad\u09c7\u09a4\u09b0\u09c7 balance, request \u0993 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"yoast_head":"\nace365 \u09aa\u09c7\u09ae\u09c7\u09a8\u09cd\u099f: \u09a1\u09bf\u09aa\u09cb\u099c\u09bf\u099f, \u0989\u0987\u09a5\u09a1\u09cd\u09b0 \u0993 \u09b8\u09cd\u099f\u09cd\u09af\u09be\u099f\u09be\u09b8 \u09ac\u09cb\u099d\u09be\u09b0 \u09a8\u09bf\u09b0\u09cd\u09a6\u09c7\u09b6\u09bf\u0995\u09be<\/title>\n<meta name=\"description\" content=\"ace365-\u09b8\u09ae\u09cd\u09aa\u09b0\u09cd\u0995\u09bf\u09a4 \u09aa\u09c7\u09ae\u09c7\u09a8\u09cd\u099f \u09b2\u09c7\u09ac\u09c7\u09b2, wallet, deposit \u0993 withdrawal-\u098f\u09b0 \u09aa\u09be\u09b0\u09cd\u09a5\u0995\u09cd\u09af, pending\/complete\/failed 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